FAQ

  Frequently Asked Questions

    • 1. What is the LANDBANK Link.BizPortal (LBP)?
      LANDBANK Link.BizPortal is an ePayment facility that allows clients to pay for products and services via the internet. Through this new service, the client avoids the hassle of lining-up and waiting for hours just to pay for their transactions.
    • 2. Is the LANDBANK Link.BizPortal available outside the Philippines?
      Yes. LANDBANK Link.BizPortal may be accessed anywhere in the world with the presence of an internet connection to perform online payment transactions.
    • 3. How can the client access the LANDBANK Link.BizPortal?
      The LANDBANK Link.BizPortal may be accessed in 3 ways:
      1. LANDBANK Link.Biz.Portal link located at the eBanking menu of the LANDBANK website via www.landbank.com;
      2. LANDBANK Link.BizPortal link located at the Merchant’s website that shall redirect the client to the LANDBANK Link.BizPortal; and
      3. LANDBANK Link.BizPortal website via https://www.lbp-eservices.com/egps/portal/index.jsp
    • 1. Does the client need to enroll to use LANDBANK Link.BizPortal?
      No enrollment is required from the client.
    • Who are qualified to pay in LANDBANK Link.BizPortal?
      Individuals or companies who have LANDBANK Peso ATM Savings and Current Accounts
    • Can the client pay for another person’s transaction?
      Yes. The client can use his account to pay for another person’s transaction by indicating the person’s details he/she is paying for in the Transaction Form.
    • How much is the cost for the client to use the facility?
      A minimal transaction fee as determined by LANDBANK and the partner- merchant, if applicable, shall be borne by the client.
    • What is the proof of a successful transaction?
      A Debit Confirmation Slip of LANDBANK Link.BizPortal and/or email confirmation for every successful transaction may be printed.
    • When can I use the LANDBANK Link.BizPortal?
      LANDBANK Link.BizPortal may be accessed from 12:01AM to 11:00PM, Philippine Standard Time (PST), 7 days a week including holidays, subject to service periods, maintenance time, computer, telecommunication, electrical or network failure, and/or any other reasons beyond the control of the Bank.
    • What type of device/s needed to access the LANDBANK Link.BizPortal?
      Any computer or mobile device with an internet connection may be used to access the LANDBANK Link.BizPortal, which is inter-operable across payment platforms such as browsers and operating systems.
      LANDBANK Link.BizPortal supports the following browsers:
      1. At least Internet Explorer 11.0 version
      2. Safari (for Macintosh computers)
      3. Google Chrome 18.0 or latest version
      4. Mozilla Firefox 26.0 or latest version
      5. Opera
    • Is LANDBANK Link.BizPortal secure to use?
      Yes. LANDBANK Link.BizPortal is safe and secure:
      1. Protected with 128-bit Safe Security Layer (SSL) encryption technology to ensure privacy and confidentiality of account information and transactions;
      2. Authenticated by Verisign, one of the leading certification companies that thoroughly checks the authenticity of a particular website’s;
      3. c. Provided with (CAPTCHA) to ensure that all transactions are initiated by a human and not a machine.
    • How do I ensure continued protection of my LANDBANK account?
      You play a vital role in protecting your account. Recommendations on your LANDBANK ATM account protection are as follows:
      1. Do not write or reveal your account number and Personal Identification Number (PIN) to anyone.
      2. Do not leave your online banking session unattended at any time.
      3. Contact LANDBANK immediately if you suspect something unusual with your LANDBANK account.
    • What should I do when I encounter problems using LANDBANK Link.BizPortal?
      If the FAQs do not address your particular problem, you may call the concerned partner-merchant, your LBP originating branch, or the LANDBANK Customer Care Center at (632)405-7000.